Customer Service Adviser

Voiceover is recorded in a closet studio lined with foam. Rampartwright Academy is a 23-person team producing custom e-learning for corporate clients. Most of the team are former teachers.

The position

Rampartwright Academy is hiring for its operations team in Brno. Full-time and part-time shifts available. You can work from home anywhere in Czechia. We have no office requirement. A quiet workspace and good internet are required.

Duties

• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department

About you

• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Benefits

• Annual bonus
• Overtime paid
• Remote work allowance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rampartwright Academy.