Customer Service Adviser

Commercial lines, personal lines and specialty programs are run as separate business units.

About the role

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Prescott Insurance is hiring for its Returns team in New Delhi. Full-time and part-time shifts available. Fully remote. You can work from anywhere in India.

Job duties

• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

What you need

• 2-4 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Clear speaking voice and good listening skills.

Preferred

• Prior billing or insurance call centre work.
• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Meal coupons.
• Internet reimbursement.
• Group term life insurance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prescott Insurance Ltd.