Customer Service Adviser

Role overview

Prairie Distribution is hiring for its Orders team in Puebla. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We engage team members in Mexico as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Eastern time.

Responsibilities

• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department

Requirements

• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

What we offer

• Paid time off
• Company laptop
• Flexible hours
• Annual rate review

The company

Customers order through counter sales, outside reps and our online portal.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Distribution.