Customer Service Adviser

Customers order through counter sales, outside reps and our online portal.

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time.

In this role you will

• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

What we're looking for

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

Salary: MXN 29,000-MXN 36,000 per month

• Monthly internet allowance
• Paid time off
• Monthly payments via wire transfer or Wise
• Flexible hours

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Distribution.