Customer Service Adviser

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Sri Lanka. PR Investment Partners manages assets for more than 200,000 clients through 120 offices.

Position summary:

Looking for a Customer Service Adviser who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Sri Lanka. We have no office requirement.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.

What you need:

• 2+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Preferred qualifications:

• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits:

• Medical insurance for you and your family.
• Paid leave.
• EPF and ETF contributions.
• Internet allowance.
• Life insurance.
• Company laptop.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PR Investment Partners (Pvt) Ltd.