Customer Service Adviser

We are adding a Customer Service Adviser to our Orders team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within Sri Lanka. The team meets in Colombo once a quarter, travel covered. Please make sure you have dependable internet and backup power.

In this role you will

• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

• Medical insurance for you and your family
• Paid leave
• Life insurance
• EPF and ETF contributions
• Internet allowance
• Company laptop

The company

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Sri Lanka. PR Investment Partners manages assets for more than 200,000 clients through 120 offices.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PR Investment Partners (Pvt) Ltd.