Customer Service Adviser

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Job summary

Our team is growing and we are hiring a Customer Service Adviser. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Rome, Italy. The team is distributed across several countries. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Complete required training and quality coaching sessions
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Salary: ₹5,00,000 - ₹6,50,000 per year

What you get

• Home office setup budget
• Company laptop
• Flexible hours
• 24 days paid time off
• Public holidays observed per your country
• Annual salary review
• Monthly internet allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.