Customer Service Adviser

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

Job summary:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in Denmark. We have no office requirement.

Duties:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

• Private health insurance.
• Occupational pension.
• Parental leave top-up.
• Overtime compensation.
• Five weeks of annual leave.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.