Customer Service Adviser

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Digital adoption is high, and over 70 percent of transactions now happen on mobile. Most lenders have lived in the area for decades and know their borrowers.

Overview:

Our team is growing and we are hiring a Customer Service Adviser. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in India. We have no office requirement.

Main duties:

• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

We will only contact shortlisted applicants.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paschim National Bank.