Customer Service Adviser

About Pandey & Sons Supply:

Pandey & Sons Supply is a small distributor with one warehouse and 16 employees. Everyone helps load trucks in the morning. Most branch managers started on the counter or in the warehouse.

About the role:

Pandey & Sons Supply is hiring a Customer Service Adviser to work remotely from India. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Mumbai, but nobody is required to come in.

Duties:

• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud

Requirements:

• 3-5 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

Salary range: ₹4.5-5.5 LPA

• Overtime pay

We look at every application, usually within a week.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pandey & Sons Supply.