Customer Service Adviser

We work with Fortune 500 companies, federal agencies and large health systems. Engagement teams range from three people to more than 200 on multi-year transformation programs.

Role overview

This is a backfill for a team member who moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Mumbai, but nobody is required to come in.

Responsibilities

• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Must pass a background check
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Salary: ₹3,50,000 - ₹4,50,000 pa

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Overtime pay
• Accommodation provided

Include your expected salary and earliest start date with your application.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pandey Consulting Group LLP.