Customer Service Adviser

Company overview

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Clients use us for temp-to-hire, direct hire and seasonal ramp-ups.

This is a new role. The team has doubled in size over the past year. Orchardlane Talent is hiring for its Customer Care team in Jaffna. Full-time and part-time shifts available. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 12 countries. Headquarters is in Juneau. Contract role, full-time hours, paid in USD at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Job duties

• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes

About you

• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

• Long-term engagement
• Monthly internet allowance
• Monthly payments via wire transfer or Wise
• Flexible hours

Due to the number of applications, only shortlisted candidates will be contacted.

We may close the role early, so do not wait too long to apply.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardlane Talent.