Customer Service Adviser

The position

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Good written English matters here, since most updates are written.

Key responsibilities

• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.

What we're looking for

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits

Compensation: $490 - $630 monthly

• Monthly internet allowance.
• Company laptop.
• Annual rate review.
• Paid time off.

A bit about us

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Built in Oklahoma City, our document management tool is used by county clerks, title companies and small law offices.

Include your expected salary and earliest start date with your application.

Candidates must be eligible to work in Pakistan.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oklahoma City Cloud.