Customer Service Adviser

NR Planning Group is an independent wealth management firm advising families, business owners and retirees. Dress is business casual, and suits come out for client meetings.

The position

We are adding a Customer Service Adviser to our Customer Care team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within Australia.

Main duties

• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.

Qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

Rate: $40,000 - $52,000 pa

• Superannuation on top of salary.
• 17.5% leave loading.
• Paid parental leave.
• Paid overtime.
• Above-award pay rates.
• Paid training and tickets.
• Flexible hours.

Aboriginal and Torres Strait Islander people are encouraged to apply.

You must have full working rights in Australia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NR Planning Group Pty Ltd.