Customer Service Adviser

Job summary:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Northmoor is hiring for its Orders team in Ahmedabad. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Working hours overlap with Central European Time. We talk mostly in Slack and hop on quick calls when something needs discussing.

Day to day:

• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead

You'll need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Desirable:

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)

Pay and benefits:

Salary: ₹9-11.5 LPA

• Paid sick days
• 24 days paid time off
• Co-working space stipend
• Company laptop
• Flexible hours
• Annual team retreat
• Annual learning budget

About us:

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northmoor.