Customer Service Adviser

About us

Most new business comes from referrals by existing clients. We have been writing policies for the same farms and small businesses since 1986.

We are adding a Customer Service Adviser to our Returns team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Key responsibilities

• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

• HMO coverage from day one.
• Paid leave.
• Overtime pay.
• 13th month pay.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NCW Insurance Services.