Customer Service Adviser

Mumbai Consulting is a boutique firm of 3 consultants, most with 15 or more years in industry. We take on a handful of clients at a time and stay with them through implementation. Family owned and operated since 1973.

The position

We are adding a Customer Service Adviser to our operations team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Mumbai, but nobody is required to come in. Equipment is provided, including a laptop.

Responsibilities

• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Who you are

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Pay and benefits

Compensation: ₹3,00,000 to ₹3,50,000 per year

• Health insurance for you and your family.
• Internet reimbursement.
• Accommodation provided.
• Paid leave.
• Overtime pay.
• Gratuity.
• Provident fund.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mumbai Consulting.