Customer Service Adviser

The company

Founded in 1999 by an advisor who left a large brokerage to go independent. Small business owners and physicians make up a large share of the client list.

We are creating this position because the workload has grown. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Los Angeles, the US. Our team works from several countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Our standups are at 9:00 AM Pacific. Please make sure you have a quiet place to work and a solid internet connection.

Main duties

• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Why work with us

Compensation: ₹8,00,000 - ₹9,50,000 per year

• Paid sick days.
• Two weeks of paid leave at year end.
• Annual salary review.
• Company laptop.
• Home office setup budget.
• Monthly internet allowance.

Please submit your CV in English.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mullion Capital Inc..