Customer Service Adviser

Company overview:

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

About the role:

MTN IT is hiring for its Returns team in Rome. Full-time and part-time shifts available. Remote within Italy. The team meets in Rome once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

Duties:

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

• Private health insurance.
• Remote work allowance.
• Overtime paid.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MTN IT.