Customer Service Adviser

About MM Learn

Most courses are built in Articulate Storyline and Rise, with video produced in-house. The platform hosts certification programs for several professional associations.

About the role

Our team is growing and we are hiring a Customer Service Adviser. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across India. We use Slack, Notion and Google Meet. Cameras on for team calls.

In your first few months you will

• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.

Requirements

• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)

What you get

Salary: ₹4,50,000 - ₹5,50,000 per year

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MM Learn.