Customer Service Adviser

Every new client gets an in-home assessment from our RN. Small enough that the owner covers shifts when someone calls out.

About the role

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 8 countries. Headquarters is in San Jose. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. You will need a reliable internet connection and a quiet place to work.

What you'll be doing

• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud

Requirements

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

Compensation: PKR 130,000 to PKR 155,000 pcm

• 20 days paid time off
• Performance bonus
• Company laptop
• Flexible hours
• Annual team retreat
• Home office setup budget

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Miller Caregivers.