Customer Service Adviser

Company overview:

We have been writing policies for the same farms and small businesses since 1991. Clients drop by to pay premiums, ask about a claim or just say hello. Continuing education credits are tracked and reimbursed.

This is a newly created position. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 10:00 AM to 4:00 PM UK time. You get a company laptop and a headset before you start.

What you'll be doing:

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

Who you are:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

• Flexible hours
• Paid parental leave
• Annual learning budget
• Annual salary review
• 20 days paid time off
• Monthly internet allowance

Let us know your current notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midland Mutual Insurance.