Customer Service Adviser

Regional hubs in England support dedicated fleet and brokerage operations. Our warehouses and distribution centres total over 20 million square feet. Brokers start at 7 a.m., and the desk stays covered until 6.

Mesaford has an opening for a Customer Service Adviser. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 AM to 4:00 PM UK time. We talk mostly in Slack and hop on quick calls when something needs discussing.

Main duties

• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Requirements

• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Bonus points

• Prior billing or insurance call centre work.
• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

Compensation: $460-$590/month

• Flexible hours.
• Long-term engagement.
• Monthly internet allowance.

We may close the role early, so do not wait too long to apply.

Please mention your notice period and expected salary.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesaford.