Customer Service Adviser

About us:

One shift, Monday through Friday, with overtime when it is busy. Clean shop, organised with 5S, and nobody leaves tools out.

We are backfilling a position after an internal move. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Mesa Fabrication is hiring for its operations team in Jaipur. Full-time and part-time shifts available. The company is based in Round Rock, the US. We are a distributed team spread across a few time zones. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Please make sure you have dependable internet and backup power.

Duties:

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions

What we're looking for:

• 3-5 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

Rate: $4.50 to $5.50 per hour

• Paid in USD
• Long-term engagement
• Flexible hours
• Monthly internet allowance

We look at every application, usually within a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Fabrication.