Customer Service Adviser

Started as a telephone cooperative in 2019, Mersey Wireless still answers to the members it serves. We started in 2019 and have grown to about 80 people.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Mersey Wireless is hiring for its Customer Care team in Aberdeen. Full-time and part-time shifts available. This role is fully remote within the UK. You will need a reliable internet connection and a quiet place to work.

Main duties

• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions

About you

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get

£20,000 - £25,000 pa

• Workplace pension
• 25 days holiday plus bank holidays
• Overtime at time and a half
• Company pension
• Cycle to work scheme
• Paid training
• 28 days annual leave including bank holidays

We are committed to equality, diversity and inclusion, and we welcome applications from everyone.

We may close the vacancy early if we receive a high number of applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mersey Wireless Ltd.