Customer Service Adviser

About the job

Mehran Electric Cooperative is an electric cooperative delivering power to rural homes, farms and businesses. Mehran Electric Cooperative has an opening for a Customer Service Adviser. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Pakistan. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Meet targets for handle time, quality score and customer satisfaction
Call customers back on open issues within the promised timeframe
Update customer records accurately
Process returns, exchanges, refunds and address changes

You'll need:

3+ years of customer service, retail, hospitality or call centre experience
Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary: PKR 60,000 - PKR 77,000 pcm

We offer medical insurance, provident fund, paid leave and two bonuses a year.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mehran Electric Cooperative.