Customer Service Adviser

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1958, the company is now one of the larger mutual insurers in Ireland.

The role

We're looking for a Customer Service Adviser to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Dublin, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

Qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Nice to have

• Bilingual English and Spanish (pay differential)
• Experience handling escalations.
• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: €27,000 - €33,000 per annum

Compensation and benefits

• Health insurance for you and your family.
• Pension contribution.
• 25 days annual leave.

Successful applicants will be contacted within a week of the closing date.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marbleworth Insurance.