Customer Service Adviser

THE COMPANY:

Maintenance requests go to a small in-house crew and a few trusted vendors. We manage about 250 doors for local owners, most of them with one or two rental houses. Most property managers carry 150 to 300 units.

THE POSITION:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Makelaardij van der Linden is hiring for its operations team in Rome. Full-time and part-time shifts available. The company is based in Rotterdam, the Netherlands. The team is spread across multiple countries. This is a long-term contractor role, paid monthly in USD. Clear written English is a must, as the team works across time zones.

DUTIES:

• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud

ABOUT YOU:

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

ALSO HELPFUL:

• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

COMPENSATION AND BENEFITS:

Salary: $1,600 to $1,800 monthly

• Company laptop
• Long-term engagement
• Monthly payments via wire transfer or Wise
• Monthly internet allowance

We may close the role early, so do not wait too long to apply.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Makelaardij van der Linden.