Customer Service Adviser

Grant reporting covers dozens of federal, state and private funders, each with its own outcomes.

The position:

The role is new and comes from growth in our client base. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Core hours are 10:00 to 15:00 CET.

Key responsibilities:

• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

• Annual learning budget
• 24 days paid time off
• Monthly internet allowance
• Public holidays observed per your country
• Flexible hours
• Co-working space stipend
• Annual salary review

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Magpiefield SAS.