Customer Service Adviser

A bit about us:

Everyone helps load trucks in the morning. We supply local contractors with lumber, roofing and siding. Founded in 1976, we now have 13 employees.

Müller Fachhandel is hiring a Customer Service Adviser to work remotely from Pakistan. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time.

Your responsibilities:

• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.

What you'll need:

• 2+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Compensation and benefits:

Pay: $400 - $450 monthly

• Monthly payments via wire transfer or Wise.
• Paid in USD.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Müller Fachhandel.