Customer Service Adviser

The role

This is a newly created position. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in India. We have no office requirement. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities

• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Pluses

• Experience handling escalations
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Meal coupons

Company overview

Our industry groups cover construction, healthcare, manufacturing, real estate and financial institutions.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lucknow CPAs.