Customer Service Adviser

Delivery centres in New York and overseas support large implementation programs. Founded in 2009, we now have 310 employees. Training starts with a two-week bootcamp, then continues on the job.

Position summary

Lanyard Advisors is looking for a Customer Service Adviser to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern. You will need a stable internet connection and a backup power source (UPS or inverter).

Day to day

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Typing speed of at least 35 WPM

Preferred qualifications

• Prior billing or insurance call centre work
• Zendesk, Five9 or Genesys experience
• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Rate: ₹11,00,000 - ₹14,00,000 per annum

Pay and benefits

• Paid time off
• Monthly internet allowance
• Flexible hours

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanyard Advisors LLC.