Customer Service Adviser

About the company

Advertising sales teams work with local businesses and national agencies.

Lanternlane is hiring for its Billing team in Coimbatore. Full-time and part-time shifts available. Fully remote. You can work from anywhere in India. Equipment is provided, including a laptop.

Main duties

• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Why work with us

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement
• Accommodation provided

Due to the number of applications, only shortlisted candidates will be contacted.

We look at every application, usually within a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternlane Pvt Ltd.