Customer Service Adviser

About the job

Our producers answer their own phones and visit commercial clients in person. Our team is growing and we are hiring a Customer Service Adviser. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within India.

Notice repeat problems and report them to your team lead
Call customers back on open issues within the promised timeframe
Process returns, exchanges, refunds and address changes
Transfer calls to the right department with a warm handoff

What you'll need

2-4 years of customer service, retail, hospitality or call centre experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary range: ₹4,50,000 - ₹5,00,000 pa

We offer health insurance for you and your family, provident fund and paid leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kulkarni Insurance Group LLP.