Customer Service Adviser

Every account manager handles a full book, from quotes to renewals to claims questions. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within India. Equipment is provided, including a laptop.

• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department

Qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Pay: ₹5-5.5 LPA

We offer health insurance for you and your family, provident fund, paid leave, gratuity, accommodation provided and internet reimbursement.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konkan Mutual Insurance.