Customer Service Adviser

A BIT ABOUT US

Every account manager handles a full book, from quotes to renewals to claims questions. Still family owned, 30 years on. We close at 3 p.m. on Fridays in the summer.

Konkan Mutual Insurance has an opening for a Customer Service Adviser. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Bengaluru, but nobody is required to come in. Reliable internet and a power backup are a must.

RESPONSIBILITIES

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.

WHO YOU ARE

• 2+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

BENEFITS

Compensation: ₹4.5-5.5 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konkan Mutual Insurance.