Customer Service Adviser

Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Releases go out Tuesday mornings, never on Fridays.

We are adding a Customer Service Adviser to our operations team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Phoenix, the US. The team is distributed across several countries. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. Most communication happens in Slack, with short video calls when needed.

Job duties

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Benefits

• Wellness allowance
• Performance bonus
• Paid parental leave
• Company laptop
• Annual team retreat

Applications are reviewed weekly.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KF Labs.