Customer Service Adviser

Company overview

Karachi Advisors is a 36-person tax and accounting office run by its founding partner. Two partners, three staff accountants and a front desk admin keep the place running. Remote work is fine outside busy season, and most people come in two or three days a week.

Looking for a Customer Service Adviser who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in Pakistan.

Responsibilities

• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Who you are

• 3+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

PKR 59,000 - PKR 65,000 pcm

• Provident fund.
• Overtime pay.
• Two bonuses a year.
• Medical insurance.
• Paid leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Advisors.