Customer Service Adviser

Job Title: Customer Service Adviser

Location: Remote (Australia)

Salary: $41,000 to $56,000 pa

Hours: Four 10-hour shifts, rotating weekend day

Contract: Full-time, permanent

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Employee benefits clients use us for group health, dental, vision and life plans. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Job summary:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Australia. We have no office requirement. Equipment is provided, including a laptop.

Main duties:

• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.

Requirements:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Compensation and benefits:

• Superannuation on top of salary.
• 17.5% leave loading.
• Above-award pay rates.
• Employee assistance program.

You must have full working rights in Australia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jones Insurance.