Customer Service Adviser

Overview:

Iriscraft Outreach is hiring a Customer Service Adviser to work remotely from Pakistan. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Pakistan. We have no office requirement. Strong written English is important, since much of our work is async.

Key responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Update customer records accurately

Skills and experience:

• 3-5 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

Salary range: PKR 59,000 - PKR 66,000 a month

• Medical insurance
• Two bonuses a year
• Paid leave
• Provident fund
• Overtime pay

The company:

Founded in 1982 by a group of neighbors working out of a church basement. Small budget and a long waiting list, so we are careful with every dollar.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iriscraft Outreach.