Customer Service Adviser

Job Title: Customer Service Adviser

Location: Remote (UK)

Salary: £23,000 - £31,000 per year + benefits

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Fixed-term contract (12 months)

We are an independent day school with small classes, a college counseling office and a full athletics program. Indianapolis Public Schools is a public school district serving students from pre-K through 12th grade.

About the role:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. The company is based in Indianapolis, the US. The team is spread across multiple countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.

What we're looking for:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Perks and benefits:

• Long-term engagement.
• Paid time off.
• Flexible hours.

Successful applicants will be contacted within a week of the closing date.

You must have the right to work in the UK.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indianapolis Public Schools, LLC.