Customer Service Adviser

Clients drop by to pay premiums, ask about a claim or just say hello.

HK Underwriters is hiring a Customer Service Adviser for our George Town location. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is an in-person role at our George Town location.

Duties:

• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes

About you:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift

Preferred qualifications:

• Experience handling escalations
• Zendesk, Five9 or Genesys experience

Perks and benefits:

Salary: MYR 1,200 to MYR 1,400 pcm

• Medical and dental coverage
• Annual leave
• Meal allowance
• Overtime pay

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HK Underwriters.