Customer Service Adviser

No call centre and no offshore help desk. When clients call, one of us picks up. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Founded in 2016, we now have 18 employees. Lunch is usually whatever is closest to the client site.

Hill IT is hiring for its operations team in Madrid. Full-time and part-time shifts available. We are headquartered in Memphis and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Spain, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Your responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Annual learning budget
• Annual salary review
• Health insurance through our employer-of-record partner
• Annual team retreat
• Flexible hours
• Wellness allowance
• Monthly internet allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill IT.