Customer Service Adviser

About us

Customers get a direct line to their broker, not a call centre. Our brokers know the carriers they use, many of them owner-operators.

Our team is growing and we are hiring a Customer Service Adviser. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We are headquartered in Oklahoma City and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. You will need at least 4 hours of overlap with US Central time. Strong written English is important, since much of our work is async.

Job duties

• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Transfer calls to the right department with a warm handoff

You'll need

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Pay and benefits

Rate: BDT 58,000 - BDT 68,000 a month

• Monthly internet allowance
• Paid sick days
• 24 days paid time off
• Company laptop
• Paid parental leave
• Wellness allowance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthbench.