Customer Service Adviser

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff.

About the role

We are adding a Customer Service Adviser to our Orders team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Japan. We have no office requirement.

Your responsibilities

• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction

Qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred qualifications

• Experience handling escalations
• Chat support experience
• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call centre work

Salary range: ¥1,300-¥1,500 per hour

Benefits

• Retirement allowance
• Paid leave
• Social insurance
• Overtime pay
• Housing allowance

Candidates must be eligible to work in Japan.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hashimoto Community Bank.