Customer Service Adviser

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

We're looking for a Customer Service Adviser to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Bharatpur, but nobody is required to come in. A stable internet connection and a backup power option are required.

What you'll be doing

• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

About you

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Must pass a background check.

Nice to have

• Zendesk, Five9 or Genesys experience.
• Chat support experience.

What we offer

Compensation: NPR 27,000 - NPR 32,000 per month

• Medical insurance.
• Company laptop.
• Internet allowance.
• Dashain bonus.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrowworth.