Customer Service Adviser

About the company

Small businesses use our merchant services for card processing, POS terminals and next-day funding. Our advisors handle retirement planning, investment management and estate coordination for about 900 households.

Job summary

Harris Wealth Partners is hiring for its Orders team in Bengaluru. Full-time and part-time shifts available. The company is based in Phoenix, the US. The team is distributed across several countries. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Your responsibilities

• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system

What you'll need

• 2+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift

Pay and benefits

• Flexible hours
• Monthly payments via wire transfer or Wise
• Company laptop
• Annual rate review

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harris Wealth Partners.