Customer Service Adviser

Our wireless division operates thousands of cell sites and supports roaming partners nationwide. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Bucket truck and pole climbing training is done in-house.

Green Telephone is looking for a Customer Service Adviser to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in New York City and have been hiring remotely since 2020. Employment is through our payroll partner in Australia. Salary is paid monthly in local currency. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Your responsibilities

• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.

Who you are

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer

• Performance bonus.
• Paid sick days.
• Wellness allowance.
• Two weeks of paid leave at year end.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Shortlisting will begin immediately.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Telephone.