Customer Service Adviser

Construction crews, contractors and engineers are building fiber to hundreds of thousands of new locations. Since 1991, the network has grown through acquisitions of smaller telephone and cable companies. Most installers work four 10s, with Saturday coverage on a rotation.

This is a backfill for a team member who is relocating. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is an in-person role at our London location.

Essential duties and responsibilities

• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines

Requirements

• 2+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer

Salary: £35,000 - £42,000 pa

• Healthcare cash plan
• Pension scheme with 5% employer contribution
• 33 days holiday including bank holidays
• Overtime at time and a half
• Life assurance (4x salary)

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glenkit.