Customer Service Adviser

Owned and run by a former HR manager who opened the doors in 1984. We are backfilling a position after an internal move. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Green Bay, the US. The team is spread across multiple countries. We hire in Chile through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. We ship you a laptop and accessories before your first day.

• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

CLP 860,000 to CLP 1,000,000 monthly

We offer annual learning budget, annual team retreat, public holidays observed per your country, flexible hours, performance bonus, paid parental leave and paid sick days.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gimbal Talent.